Hug Your Haters
How to Embrace Complaints and Keep Your Customers
by Jay Baer
Should I read this?
Recommended by 2 sources and appears in Customer Service, Customer Experience, and Digital Marketing.
Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The nearuniversal adoption of smartphones and social media has...
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Why recommended
Recommended by 2 sources and appears in Customer Service, Customer Experience, and Digital Marketing.
Recommended by notable people
People and public figures who have recommended this book.
Recommendation Signals
Recommendation proof is sourced from public posts, interviews, reading lists, and cited references.
Kevin Folta
“@kevinnbass Great content is the key for sure. I’m a big believer in “Hug Your Haters” in general. If you’ve never read that one from @jaybaer it’s a great book.”
Appears In
Not sure if this is the right fit?
Consider The Score Takes Care of Itself by Bill Walsh. Recommended by 20 sources.
“Bill Walsh delivers his philosophy that excellence emerges from meticulous preparation and unyielding standards, not from obsessing over wins. Drawing from his 49ers tenure, the book is part memoir, part leadership sermon. The useful core is its relentless push for personal accountability and daily discipline. But the constant football context can feel exclusionary: if you don't care about specific games or position battles, the anecdotes blur into repetition, and the coaching-heavy lens may frustrate those seeking transferable, non-sports examples.”
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Each recommendation is collected from a public source — interviews, articles, or curated lists — and linked to its original URL. Books with many verifiable recommendations from respected people rank higher.
Hug Your Haters
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