Be Our Guest
Perfecting the Art of Customer Service
by Theodore B. Kinni
Should I read this?
appears in Customer Service and Hospitality.
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Why recommended
appears in Customer Service and Hospitality.
Recommendation Signals
Recommendation proof is sourced from public posts, interviews, reading lists, and cited references.
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Appears In

Not sure if this is the right fit?
Consider Setting the Table by Danny Meyer. Recommended by 15 sources.
“Part memoir, part management manifesto, this book takes you inside Danny Meyer’s rise from novice to celebrated restaurateur. The core argument—that putting employees first drives outstanding guest experiences—is illustrated through candid stories of openings, mistakes, and daily decisions. You’ll likely take away a nuanced understanding of hospitality as a deliberate, teachable mindset. The downside: the anecdotal, sometimes self-congratulatory tone may wear thin, and sections on the mechanics of restaurant operations can feel like inside baseball if you’re not in the industry.”
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Rahim B. KananiHow recommendation signals are reviewed
Each recommendation is collected from a public source — interviews, articles, or curated lists — and linked to its original URL. Books with many verifiable recommendations from respected people rank higher.
Be Our Guest
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