Practical Communication Skills for Preventing, Managing, and Resolving Conflict
by Jeremy Pollack
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Consider High Conflict by Amanda Ripley. Recommended by 2 sources.
“High Conflict uses scene-driven reporting and recurring examples to give you a diagnostic label for fights that have become self-perpetuating. Amanda Ripley walks through political, workplace, and family episodes and supplies plain-language signals you can use to notice escalation. The value is in helping you name a dynamic that otherwise feels inexplicable; the limit is repetition—many chapters return to the same pattern—and the book stops short of detailed, step-by-step dispute protocols, favoring explanation over procedural how-to.”
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